Terms of service

Solene Mode is the trading name of Solene Mode. These Terms and Conditions govern access to and use of the website https://solene-mode.com/ (referred to as the "Website"), which is operated by Solene Mode, located at 3100 Skylark Dr, Austin, TX 78757, USA. These Terms also apply to all products and services offered through the Website.

By visiting the Website or purchasing from our store, you agree to be bound by these Terms and Conditions.

Company name: Solene Mode
Address: 3100 Skylark Dr, Austin, TX 78757, USA
Email: support@solene-mode.com

Discover the latest looks and daily outfit inspiration on Instagram at @shopsolenemode.

Browsing the Website does not require registration. However, creating an account or placing an order requires acceptance of these Terms.

Solene Mode offers fashion products through the Website. These Terms describe the legal relationship between Solene Mode and every individual who uses the Website.

If you do not accept these Terms, you should discontinue use of the Website and any services provided.

This Website is managed by Solene Mode. Throughout this document, the terms "we", "us", and "our" refer to Solene Mode.

Any new tools, services, or features added to the Website will also be governed by these Terms. The most recent version of the Terms will always be available on this page. Solene Mode may update or revise these Terms from time to time, and updates become effective once they are published.

Our online store operates on the Shopify Inc. platform, which provides the e-commerce infrastructure used to sell our products.

SECTION 1 – ONLINE STORE CONDITIONS

By agreeing to these Terms, you confirm that you are legally capable of entering into binding agreements under the laws of your country, or that you have received permission from a parent or guardian if you are a minor.

The Website must not be used for unlawful purposes. This includes violations of intellectual property laws or any applicable regulations.

Uploading or transmitting viruses, malicious code, or any harmful software through the Website is strictly prohibited.

Failure to follow these rules may result in suspension or termination of your access to our services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to deny service or restrict access to the Website at our discretion.

Certain information you transmit through the Website, excluding payment information, may pass through different networks and may be adjusted to meet technical requirements. Payment information is always encrypted during transmission.

You may not copy, duplicate, sell, distribute, or exploit any part of the Website, services, or related information without written permission from Solene Mode.

Section titles are included to help navigate this document and do not affect the interpretation of the Terms.

SECTION 3 – CONTENT ACCURACY AND TIMELINESS

Information displayed on the Website is provided for general informational purposes. While we aim to ensure accuracy, we do not guarantee that all content is complete, current, or error free.

Some materials on the Website may remain available for reference even if they are no longer current.

Solene Mode reserves the right to modify or update content without obligation to provide notice. Users are responsible for reviewing updates to the Website.

SECTION 4 – CHANGES TO PRODUCTS AND PRICES

Product prices may be modified at any time without prior notice.

We may change, suspend, or discontinue products, services, or any feature of the Website whenever necessary.

Solene Mode will not be responsible for any modification, price adjustment, suspension, or removal of products or services.

SECTION 5 – PRODUCT INFORMATION

Some products may be available only through our online store and may be offered in limited quantities. Returns and exchanges are handled in accordance with our Return and Refund Policy.

We make every effort to present product images and descriptions as accurately as possible. However, colors may appear differently depending on screen settings and device displays.

We may limit sales of products to certain individuals or regions and may revise product descriptions or discontinue items without notice. Any offer on the Website is void where prohibited.

We do not guarantee that the products or services purchased through the Website will meet individual expectations or that any defects identified will necessarily be corrected.

SECTION 6 – ACCOUNT AND PAYMENT INFORMATION

Solene Mode reserves the right to refuse or cancel any order placed with our store. We may limit the quantity of products purchased by a single customer, household, or order.

If an order is modified or cancelled, we may notify you using the contact information provided at the time of purchase.

You agree to provide accurate and current billing and account details when making purchases. Keeping this information up to date helps ensure smooth processing of your orders.

Additional information regarding returns and refunds can be found in our Return and Refund Policy.

SECTION 7 – THIRD-PARTY TOOLS AND SERVICES

Certain features on our Website may give you access to services or tools operated by third parties.

We do not supervise or control these tools and do not provide guarantees regarding their availability or performance.

Use of third-party tools is entirely at your own discretion and risk. Before using them, we encourage reviewing the policies and terms provided by the third-party providers.

Any new services or features introduced to the Website will also fall under these Terms.

SECTION 8 – THIRD-PARTY LINKS AND CONTENT

The Website may include references, promotions, or links related to third-party services.

Solene Mode does not control and is not responsible for the content, accuracy, or actions of external websites.

Before interacting with third-party services, we recommend reviewing their respective policies and conditions. Any issues concerning third-party products should be addressed directly with those providers.

SECTION 9 – USER CONTRIBUTIONS AND FEEDBACK

If you send us feedback, reviews, suggestions, or other materials, you grant Solene Mode the right to use, reproduce, publish, edit, and distribute such content without limitation.

We are not required to keep submitted content confidential, compensate contributors, or respond to submissions.

Solene Mode may remove content considered unlawful, offensive, abusive, defamatory, or otherwise inappropriate.

By submitting content, you confirm that it does not infringe upon the rights of others, contain harmful code, or present false information. Responsibility for submitted content remains with the individual who provided it.

We assume no responsibility for user generated content appearing on the Website.

SECTION 10 – PERSONAL INFORMATION

All personal information collected through our store is processed in accordance with our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, the Website or services may contain typographical errors or inaccurate information relating to product descriptions, prices, promotions, shipping costs, delivery timelines, or availability.

We reserve the right to correct such inaccuracies and to update information or cancel orders when necessary, including after an order has been submitted.

Except where required by law, we are not obligated to update information within the Service. Any date shown for updates should not be interpreted as confirmation that all information is current.

SECTION 12 – UNACCEPTABLE USES

Use of the Website or its content for the following activities is strictly prohibited:

(a) violating any applicable law or regulation
(b) encouraging unlawful acts by others
(c) breaching national or international regulations
(d) infringing the intellectual property rights of Solene Mode or others
(e) engaging in harassment, discrimination, abuse, or defamation
(f) providing misleading or false information
(g) transmitting viruses, malware, or harmful code
(h) collecting personal data from other users without authorization
(i) participating in spam, phishing, scraping, or similar behavior
(j) using the Website for unethical or offensive activities
(k) interfering with the security systems of the Website or related platforms

Violation of these rules may result in termination of access to our services.

SECTION 13 – DISCLAIMERS AND LIMITATION OF LIABILITY

We cannot guarantee uninterrupted access to the Website or confirm that services will always function without errors.

Results obtained through the use of the Website may vary and are not guaranteed to be accurate or reliable.

Solene Mode may suspend or discontinue services at any time without notice.

All products, services, and content provided through the Website are supplied on an "as is" and "as available" basis without warranties of any kind.

Solene Mode, including its employees, partners, suppliers, and affiliates, will not be liable for damages such as loss of profits, loss of data, replacement costs, or other direct or indirect losses arising from the use of our Website or services, even if such damages were foreseeable. Where applicable law restricts liability limitations, the maximum limitation permitted by law will apply.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Solene Mode, along with its affiliates, employees, agents, and partners, from any claims, liabilities, or expenses, including legal fees, resulting from your violation of these Terms or infringement of any third-party rights.

SECTION 15 – SEVERABILITY

If any clause within these Terms is determined to be invalid or unenforceable, that clause will still be applied to the maximum extent permitted by law. All remaining provisions will remain fully enforceable.

SECTION 16 – TERMINATION

Obligations that arose prior to termination will continue to remain valid after termination of this agreement.

You may stop using the Website at any time, which will end your agreement with us.

If we believe you have violated these Terms, we may terminate or suspend your access to the Website without prior notice. Any outstanding responsibilities prior to termination will remain enforceable.

SECTION 17 – COMPLETE AGREEMENT

Failure by Solene Mode to enforce any provision of these Terms does not represent a waiver of that right.

These Terms, along with the policies referenced within them, represent the entire agreement between you and Solene Mode regarding use of the Website.

Any uncertainty in the interpretation of these Terms will not be interpreted against the party responsible for drafting them.

SECTION 18 – GOVERNING LAW

These Terms and any agreements related to the use of our services are governed by the laws of the United States.

SECTION 19 – CHANGES TO TERMS OF SERVICE

The current version of these Terms will always be available on this page.

Solene Mode may update or modify these Terms at any time by publishing the revised version on the Website. Continued use of the Website after updates indicates acceptance of the updated Terms.

SECTION 20 – RETURNS AND REFUNDS

At Solene Mode, we want every purchase to feel exciting and worry free. If something is not quite right, we are here to help. Our return and refund policy is designed to keep the process simple, clear, and fair so you can shop with confidence.

Return Eligibility

Customers have 60 days from the date their order is delivered to request a return.

To qualify for a return, items must meet the following conditions:

The item must be unused and unworn
The item must be in its original condition
All original packaging must be included

Items that do not meet these conditions may not be eligible for a refund.

How to Start a Return

To begin a return, please contact our support team by email.

Email: support@solene-mode.com

In your message, include your order number and a short description of the item you would like to return. Our team will guide you through the next steps.

Returns must always be initiated through our email support so we can properly assist you.

Return Shipping

Return shipping costs are the responsibility of the customer.

We strongly recommend using a trackable shipping service when sending your return. This helps ensure the package arrives safely and allows both you and our team to monitor the shipment.

Exchanges

If you would like to exchange an item for a different size or style, exchanges are available upon request. Please contact support@solene-mode.com with your order number and the details of the item you would like instead. Our team will assist you with the exchange process.

Refund Processing

Once your return has been received, it will be inspected to confirm it meets the return conditions.

After the inspection is completed, your refund will be processed within 7 business days. The refund will be issued to your original payment method.

Please note that banks or payment providers may require additional time to complete the transfer before the funds appear in your account.

Need Assistance?

Your satisfaction matters to us. If you have any questions about returns, refunds, or exchanges, our team is always happy to help.

Thank you for shopping with Solene Mode. We appreciate your trust and look forward to serving you again.

SECTION 21 – CONTACT INFORMATION

For questions, support requests, or feedback, please reach out to us:

We appreciate your trust in Solene Mode and are proud to be part of your everyday style journey.