Privacy policy

At Solene Mode, respecting your privacy is part of the service we promise every customer. This Privacy Policy explains how we collect, use, and safeguard personal information when you visit https://solene-mode.com/, place an order, or communicate with our support team. By using our website and services, you accept the practices described here. If you do not agree with this policy, please discontinue using our website.

Who We Are

Company name: Solene Mode
Address: 3100 Skylark Dr, Austin, TX 78757, USA
Email: support@solene-mode.com

Discover the latest looks and daily outfit inspiration on Instagram at @shopsolenemode.

Data We Collect

When you browse or shop on our website, certain information may be collected in order to provide our services effectively. This may include:

Technical data such as your IP address, browser type, device information, and time zone
Personal information you provide when placing an order, including your name, email address, phone number, shipping address, and payment details
Information shared when you contact us, such as customer support messages or requests

How We Use Your Data

The information we collect helps us operate our store and support our customers. We may use your data to:

Process and deliver your orders
Provide customer assistance and respond to inquiries
Protect our website and prevent fraudulent activity
Improve and personalize your shopping experience
Send updates, offers, or marketing communications if you have chosen to receive them

Sharing Your Data

We share personal information only with trusted partners who assist us in running our business. These may include:

Payment service providers
Shipping and courier companies
Technical and marketing service providers such as Shopify

Your personal data is never sold or rented to third parties.

Cookies

Our website uses cookies to support essential functionality and improve your browsing experience. Cookies allow us to:

Remember your preferences during your visit
Improve website performance and usability
Display content and recommendations relevant to your interests

You can disable cookies in your browser settings at any time. Please note that certain website features may not function properly if cookies are disabled.

Your Rights

You have control over your personal information. As a user, you have the right to:

Access the personal data we hold about you
Request corrections or deletion of your information
Limit how your data is processed
Receive a portable copy of your personal data
Withdraw consent at any time, including opting out of newsletters

To exercise any of these rights, please contact us at support@solene-mode.com .

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that such information has been submitted, we will promptly remove it from our records.

International Data Transfers

If you are located in the United States, please be aware that your personal information may be processed or stored outside of the United States by our trusted service providers. This may include partners located in countries such as the United States, including payment processors, technology platforms, and shipping companies.

We take appropriate measures to ensure that personal data transferred internationally is handled securely and in accordance with applicable data protection standards.

Data Security and Retention

Protecting your information is important to us. We maintain appropriate safeguards and retain personal data only for as long as necessary to:

Provide our services
Comply with legal requirements
Resolve disputes and enforce our policies

Updates to This Policy

From time to time, we may revise this Privacy Policy to reflect updates to our practices or legal requirements. The most current version will always be available on the Solene Mode website. We encourage you to review it periodically.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Thank you for placing your trust in Solene Mode. We are committed to protecting your personal information while providing a smooth and reliable shopping experience.