Refund policy

At Solene Mode, we want every purchase to feel exciting and worry free. If something is not quite right, we are here to help. Our return and refund policy is designed to keep the process simple, clear, and fair so you can shop with confidence.

Return Eligibility

Customers have 60 days from the date their order is delivered to request a return.

To qualify for a return, items must meet the following conditions:

The item must be unused and unworn
The item must be in its original condition
All original packaging must be included

Items that do not meet these conditions may not be eligible for a refund.

How to Start a Return

To begin a return, please contact our support team by email.

Email: support@solene-mode.com

In your message, include your order number and a short description of the item you would like to return. Our team will guide you through the next steps.

Returns must always be initiated through our email support so we can properly assist you.

Return Shipping

Return shipping costs are the responsibility of the customer.

We strongly recommend using a trackable shipping service when sending your return. This helps ensure the package arrives safely and allows both you and our team to monitor the shipment.

Exchanges

If you would like to exchange an item for a different size or style, exchanges are available upon request. Please contact support@solene-mode.com with your order number and the details of the item you would like instead. Our team will assist you with the exchange process.

Refund Processing

Once your return has been received, it will be inspected to confirm it meets the return conditions.

After the inspection is completed, your refund will be processed within 7 business days. The refund will be issued to your original payment method.

Please note that banks or payment providers may require additional time to complete the transfer before the funds appear in your account.

Need Assistance?

Your satisfaction matters to us. If you have any questions about returns, refunds, or exchanges, our team is always happy to help.

Thank you for shopping with Solene Mode. We appreciate your trust and look forward to serving you again.